FAQ

How does HYPE work?

HYPE is a technology platform. Our smartphone apps connect partners and riders.

In cities where HYPE operates, use your rider app to request a ride. You need to pay upfront while selecting a certain package at the time of booking. When a nearby driver-partner accepts your request, your app displays an estimated time of arrival for the Vehicle heading to your pickup location. Your app notifies you when the Vehicle is about to arrive.

Your app also provides info about the Partner with whom you will ride, including Driver name, vehicle type, and license plate number. This info helps the two of you connect at your pickup location.

Use your app to enter your preferred location and package anytime before the ride. When you return to your final destination and exit the vehicle, the Vehicle returns to its garage and there your trip ends. Your fare is automatically calculated if there is any excess payment due to exceed in Time or distance or both and charged to the payment method you've linked to your HYPE account. You need to clear this pending amount before booking your next ride.

HYPE doesn't allow you to pay your fare in cash. Immediately after a trip ends, your app will send a notification to you to ask you to rate your previous trip from 1 to 5 Stars. HYPE's feedback system is designed to foster a community of respect and accountability for everyone.

Can the HYPE app tip my driver?

The HYPE app doesn't include any tip for your ride. HYPE is 100% digital and a cashless payment system. Tip is voluntary but as a rider you are not obliged to offer your driver any tip or gratuity.

Is HYPE always available?

In cities where HYPE operates the service is available 24x7 (for scheduled trips). The minimum notice period for large number of cars depends on the provider and location.

Is HYPE available in my city?

HYPE currently operates in Delhi, Gurugram, NOIDA, Ghaziabad, Bangalore, Mumbai, Chennai, Chandigarh, Ropar, Jalandhar, Ludhiana, Amritsar In other cities depending on the Partner's network service can be organized seamlessly.

Is HYPE available internationally?

HYPE currently operates only in India

Is there a minimum age for riders?

Yes. Hype Riders can be of any age as long as adults accompany them. Riders below 18 are not allowed to take a ride alone.

To download and use the app you must be 13 years of age or older.

How do I know the final trip charges?

All scheduled rides on HYPE are priced Garage to Garage. That means the starting and ending of the overall trip start from the available location of the car to its returning location. The package prices are built up accordingly and the relevant invoices and receipts are duly sent to the riders once the trip is closed in the system.

This is required in HYPE's business model to ensure timely cleaning of the vehicle and readiness of the driver both in presentable condition to the riders. Usually the cars are not sent from one location to another location like a Taxi. Customer experience is paramount in our partners' business and aims to achieve overall satisfaction.

How quickly can I schedule a car?

HYPE allows the users to view the "Availability" on its home screen to show how early can the vehicle be available at your location. Usually it is a minimum of 24 Hrs keeping in view big cities and the traffic/weather conditions.

What are my payment options?

HYPE is truly the new age Technology Company and accepts either credit card or debit card payments via secured platforms in India. No cash or cheque is accepted. All payments are made at the time of booking and extras will be charged after the trip closure.

Can I request a specific car?

Yes. HYPE operates WYSIWYG model (What you see is what you get). The card model, brand and color that you book are the ones you will see at your pick up location. While HYPE strives to achieve this 100% there may be chances of unforeseen downtime of the vehicles and a vehicle of respectable brand in the same category may be sent as replacement. Based on your trip history with the partners they often upgrade to the next class (based on availability and current selection of your car)

Can I request a specific driver?

HYPE partners with the esteemed and quality conscious rental companies that maintain professional drivers. Since drivers are allocated dynamically it may not be possible to pick a specific driver for the trip. You can see the driver's rating when you book your trip and be assured of the quality.

Is there any cancellation charge?

Depending on your location and type of car each partner may have a different cancellation policy of their own. It will be reflected in the "Estimate" section of the car booking.

What is the Pet policy?

In accordance with your local partner and their policies and conditions your pet may be allowed to ride. Please communicate with the provider thru HYPE App at the time of booking.

Fire arms

We believe everyone should be safe while riding through HYPE hence firearms are not allowed unless you are lawfully mandated by the local governments and authorities.

How do I cancel my trip?

In the HYPE App, go to Trips section, go to the upcoming trips and click on the cancel link. You will see a confirmation message along with any cancellation charges.

What are the refund timelines?

If there are any cancellation charges, the remaining amount will be promptly credit card to your respective card of payment within 5 working days.

Who do I contact in case of emergency?

HYPE believes in safety and security of all of its riders and hence a 24x7 emergency telephone and email is always available in case of any emergencies.

Can we rate the drivers?

Yes. When your trip is closed in our backend system you will receive a notification to rate your experience in a single touch of 5 star ratings. 1 is bad and 5 is excellent in terms of ratings. Your trip driver is accountable for the experience that you enjoy during the trip.

You will be asked to rate the driver and make any pending payments before booking your next trip on HYPE.

  • Bangalore
  • Chandigarh
  • Chennai
  • Cochin
  • Delhi
  • Hyderabad
  • Mumbai
  • Pune
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